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Elements and Performance Criteria

1. Implement quality processes
   • Access, interpret and apply quality management documentation and ensure the work activity is compliant
   • Actively encourage and support, team members to participate in the quality management plan decision making processes and to assume responsibility and authority
   • Provide information on the quality management plan in a language, style and format that is understood by all personnel
   • Provide coaching and mentoring support to individuals and teams to maximise implementation of the quality management plan
   • Maintain the quality management plan while implementing the quality requirements of other site processes
2. Make recommendations based on performance that has been monitored and reported on
   • Monitor the organisations systems and technology to identify ways in which planning and operations could be improved
   • Strengthen customer service by using quality improvement techniques and processes
   • Identify and recommend improvements to the quality management plan to relevant personnel and apply approved recommendations
3. Consolidate opportunities for further development
   • Inform individuals and teams of savings and productivity improvements in achieving the quality management plan
   • Document work performance and use the information to identify opportunities improve quality
   • Manage quality records, reports and recommendations for development in accordance with the quality management plan

Performance Evidence

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

locates and applies relevant legislation, documentation, policies and procedures

works effectively with others to undertake and complete effective application of a quality management system to meet all required outcomes including:

preparing for and organising work activities to meet all task requirements

communicating clearly and concisely with others to receive and clarify work instructions

using a range of communication techniques and aids to advise others of work activity and exclusion zones

demonstrates completion of the application of a quality management systems that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

provides encouragement and support to team members

participates in decision making processes

clearly and concisely communicates information

monitor systems and technology, recommends and documents areas of improvement

document work performance

manages, processes and maintains written records and reports

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Knowledge Evidence

The candidate must demonstrate knowledge of the following when applying a quality management system:

accessing, interpreting and applying the organisation and site requirements and procedures

key aspects of the organisation's quality system

quality management plan procedures and requirements

human resource management principles

continuous quality improvement processes

quality management plan monitoring and review procedures and processes

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